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Consumer Terms

Last updated: 9 August 2026 · Version 2026-08-09.2

General Terms and Conditions for the TapRadar App (End Customers) – TOY GmbH

These General Terms and Conditions ("Consumer Terms") govern the contractual relationship between TOY GmbH and natural persons who use the free TapRadar app as end customers. For businesses that subscribe to a paid business-customer plan, the separately published Business Customer Terms apply.

§ 1 Scope and contracting parties

(1) These Consumer Terms apply to the registration and use of the TapRadar app by natural persons who use the app for private purposes that are not predominantly commercial or for an independent professional activity (consumers within the meaning of § 1(1)(2) of the Austrian Consumer Protection Act, KSchG).

(2) The contracting party is TOY GmbH, Dr. Adolf-Schärf-Straße 1/2/24, 2353 Guntramsdorf, Austria, VAT ID ATU78882167, email support@tapradar.app (hereinafter "TapRadar", "we" or "us").

(3) Use of the app requires a minimum age of 14. Persons between 14 and 18 years of age confirm, by registering, that they are acting within the scope of their legal capacity or that they hold the necessary consent of their legal representative.

(4) We object to any conflicting terms or terms deviating from these terms; they do not become part of the contract unless TapRadar expressly agrees to their validity in writing.

§ 2 Description of services – the four functional areas

TapRadar provides you, via the app, with four central functional areas that can be used free of charge:

2.1 Radar – Discover: Finding local TapRadar partner businesses on a map, with filtering options by offer, voucher, reward, top-rated and a 500-metre radius, as well as categories such as café, restaurant, hairdresser or market. For each partner business, opening hours, reviews and the respective plan badge are shown.

2.2 Stamp – Collect: Collecting digital stamps by tapping an NFC point or scanning a QR code, displaying progress (e.g. 7 of 10 stamps), redeeming rewards such as a free coffee or a discount, and earning points for every stamp collected.

2.3 Cards – digital wallet: Storing existing third-party loyalty cards, for example from Billa, DM, H&M, Spar or Hofer, by storing a barcode or QR code, so they can be shown directly at the till instead of plastic cards. The brands named are examples; TapRadar is not affiliated with these companies.

2.4 Home – profile and gamification: A 20-tier level system from "Newcomer" to "Champion", points for stamps, reviews and friend invitations, a weekly goal, a streak system (seven consecutive active days trigger a bonus), and the ability to invite friends and compare your progress on a leaderboard.

The current scope of features is set out within the app itself; TapRadar is entitled to adjust, supplement or discontinue individual features as part of its ongoing development, provided this does not unreasonably impair the app's core benefit to you.

TapRadar does not itself provide any goods or services of the partner businesses, in particular not the advertised products, discounts or rewards, and is not a party to the transactions concluded between you and a partner business. Responsibility for the actual redemption of rewards lies solely with the respective partner business.

§ 3 Registration and conclusion of contract

(1) Using TapRadar requires registering a user account with an email address and password. Upon confirmation of your email address, or upon first use, a free-of-charge usage contract subject to these Consumer Terms is concluded between you and TapRadar.

(2) You are obliged to provide truthful information when registering and to protect your access credentials from access by third parties.

§ 4 No monetary price – provision of digital services in exchange for data

Notice pursuant to the Digital Content Directive (Directive (EU) 2019/770)

Even though you do not pay a fee for using the TapRadar app, you provide us in return with personal data, in particular location, usage and contact data. Contracts for digital services in which the consumer provides personal data instead of payment fall within the scope of the Digital Content Directive and the Austrian Consumer Guarantees Act (VGG). You are therefore generally entitled to the rights provided for therein regarding the conforming provision of the digital service, to the extent these are not objectively limited by the free-of-charge nature of the app.

TapRadar strives to provide the app in accordance with the features described in § 2, the standard customary for comparable applications, and taking into account public statements, and to update it to the extent contractually envisaged.

§ 5 Usage rights

TapRadar grants you a simple, non-transferable, personal right to use the app for private purposes in accordance with these Consumer Terms. Sublicensing, resale, or commercial use of your user account is not permitted.

§ 6 Your obligations when using the app

(1) You undertake not to misuse the platform. Manipulating stamps, rewards, location data, or other technical protective measures, for example through fake GPS, multiple registrations to circumvent limits, or manipulation of NFC or QR processes, is prohibited. TapRadar is entitled, where there is justified suspicion of such manipulation, to block or delete the affected stamps, rewards or accounts.

(2) Reviews must be truthful and based on an actual, verified visit; unlawful, insulting or evidently untrue reviews may be removed by TapRadar. Reports of unlawful content may be made at any time via the reporting feature provided in the app or by email to support@tapradar.app; we review every report and inform you of the outcome.

(3) For third-party loyalty cards stored in the Cards area, you are solely responsible for the accuracy of the entered data and its acceptance at the respective till; TapRadar assumes no liability in this respect, as this is third-party data entered by you and not verified by TapRadar.

§ 7 Gamification, levels, points and rewards

(1) Levels, points, streaks and leaderboard positions in the Home area have no monetary value, are not tradeable, and cannot be redeemed for money. They serve solely to playfully illustrate your usage.

(2) Rewards redeemed via loyalty cards, such as a free product or a discount, are granted solely by the respective partner business; there is no claim against TapRadar for the provision, replacement or compensation of a reward that has not been redeemed or is no longer available.

(3) Upon deletion of your account, all collected stamps, points, levels, streaks and rewards not yet redeemed are forfeited without compensation, provided no redemption process has already begun at that time.

§ 8 Location and push permissions

Using the Radar and Stamp features and receiving push notifications requires corresponding, freely revocable permissions in your device settings. For details on the processing of location and push data, see the privacy policy at www.tapradar.app/datenschutz.

§ 9 Availability and changes

TapRadar strives to ensure high availability of the app but cannot guarantee uninterrupted availability. Maintenance work, technical faults, or further development may lead to temporary restrictions. Material changes to core features that are disadvantageous to you will be announced in the app with reasonable advance notice.

§ 10 Termination and account deletion

You may delete your user account at any time, free of charge and without giving reasons, via the app settings or by email to support@tapradar.app; the contract ends when the deletion takes effect. TapRadar may terminate the contract for good cause, in particular in the case of material breaches of § 6, with reasonable advance notice.

§ 11 Liability

(1) TapRadar is liable without limitation for damages arising from injury to life, body or health, as well as for damages based on intent or gross negligence, and pursuant to the mandatory provisions of the Product Liability Act.

(2) For damages caused by slight negligence, TapRadar is only liable for breach of material contractual obligations, the fulfilment of which is essential for the proper use of the app in the first place; in this case, liability is limited to the damage typically foreseeable for this type of contract. Mandatory provisions of the Austrian Consumer Protection Act remain unaffected by this limitation.

(3) TapRadar is not liable for content, offers, rewards or actions of the partner businesses, nor for the accuracy of reviews by other users or of third-party cards stored by you in the Cards area.

§ 12 Right of withdrawal

Even though the app is free of charge, you may, as a consumer, be entitled under certain conditions to a statutory right of withdrawal in respect of the registration contract concluded at a distance. Details can be found in the separately provided Consumer Withdrawal Notice at www.tapradar.app/widerrufsbelehrung. Since you can delete your account free of charge and without giving reasons at any time under § 10 anyway, exercising the right of withdrawal generally has no additional practical effect for you, but continues to exist legally independently of this.

§ 13 Dispute resolution

The European Commission provides a platform for online dispute resolution (ODR platform), available at https://ec.europa.eu/consumers/odr. TapRadar is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board, unless otherwise required by law.

§ 14 Amendment of these Consumer Terms

TapRadar is entitled to amend these Consumer Terms with effect for the future, to the extent necessary to adapt to changed legal requirements, technical developments, or changed app features, and provided you are not unreasonably disadvantaged as a result. You will be informed of material changes at least 30 days before they take effect, in the app or by email; if you do not object before they take effect, the amended terms are deemed accepted, which we will separately point out in the notice. You may object to the change at any time by deleting your account pursuant to § 10, without incurring any costs.

§ 15 Final provisions

(1) Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If you have your habitual residence in another EU member state, the protection afforded to you by the mandatory consumer-protection provisions of that state remains unaffected.

(2) Mandatory jurisdictional provisions for the benefit of consumers, in particular under Regulation (EU) No. 1215/2012 (Brussels Ia Regulation), remain unaffected by this provision; in particular, you may bring proceedings against TapRadar at the court of your own place of residence, to the extent this is mandatorily provided for.

(3) Should individual provisions of these Consumer Terms be or become invalid, the validity of the remaining provisions shall remain unaffected.

Sources

Official EU and Austrian sources underlying these Consumer Terms: