Business Customer Terms
Last updated: 9 August 2026 · Version 2026-08-09.2
General Terms and Conditions for the TapRadar Dashboard (Business Customers) – TOY GmbH
TOY GmbH, based in Guntramsdorf, Austria (hereinafter "TapRadar", "we" or "us"), operates the digital platform TapRadar, consisting of a free mobile application for end customers (Radar, Stamp, Cards, Home) and a paid dashboard for business customers for digital customer loyalty using NFC- and QR-based loyalty cards. Through the Radar module of the end-customer app, TapRadar mediates your offers, promotions and reviews to end customers and is, in this respect, an online intermediation service within the meaning of Regulation (EU) 2019/1150 (P2B Regulation). These Business Customer Terms govern the contractual relationship between TapRadar and businesses that subscribe to a paid plan (hereinafter "business customers").
§ 1 Scope and contracting parties
(1) These terms apply exclusively to businesses that subscribe to a paid TapRadar plan (Bronze, Gold or Platinum) as part of their commercial or independent professional activity (entrepreneurs within the meaning of § 1 KSchG and § 1 UGB). The provisions of the Austrian Consumer Protection Act (KSchG) therefore generally do not apply to business customers, to the extent legally permissible.
(2) For natural persons who conclude a plan for the first time in order to set up a business (start-up founders within the meaning of § 1(3) KSchG), the notices on the right of withdrawal in the Consumer Withdrawal Notice at www.tapradar.app/widerrufsbelehrung apply additionally.
(3) We object to any conflicting terms or terms deviating from these terms; they do not become part of the contract unless TapRadar expressly agrees to their validity in writing.
(4) The contracting party is TOY GmbH, Dr. Adolf-Schärf-Straße 1/2/24, 2353 Guntramsdorf, Austria, VAT ID ATU78882167.
§ 2 Description of services
Depending on the plan chosen, TapRadar provides you with a digital customer loyalty platform, in particular: NFC tag and QR code support for issuing digital stamps, creation and management of digital loyalty cards, visibility in the Radar module of the end-customer app including display in categories and filters (offer, voucher, reward, top-rated, 500 m radius), display of verified customer reviews, provision of a QR shop-window poster, basic or advanced statistics and analytics, an employee PIN system, and – depending on the plan – advertising and campaign features, proximity advertising, push notifications to end customers, and reports.
The specific scope of features for each plan is set out in the table below and in the plan overview published at www.tapradar.app/fuer-geschaefte at the time the contract is concluded, which forms part of these terms.
| Feature | Bronze | Gold | Platinum |
|---|---|---|---|
| Monthly price | €9.99 | €49.99 | €99.99 |
| Locations | 1 | 1 | 1 |
| Employee accounts | 1 | 5 | 15 |
| NFC/QR stamping | yes | yes | yes |
| QR shop-window poster | yes | yes | yes |
| Basic statistics | yes | yes | yes |
| Image/PDF advertising | no | 2×/month | 4×/month |
| Proximity advertising (GPS) | no | no | yes |
| Push notifications | no | no | yes |
| Retargeting (30 days) | no | no | yes |
| Advanced analytics | no | no | yes |
| Weekly email report | no | yes | yes |
| Monthly PDF report | no | no | yes |
| Support | Standard | Standard | Priority 24h |
TapRadar does not itself provide any goods or services to your business's end customers and is not a party to the transactions concluded between you and your customers, in particular the redemption of rewards.
§ 3 Registration and conclusion of contract
(1) The paid plan contract is concluded by selecting a plan during the order process, providing the required business and payment details, and completing the order by clicking the "order with obligation to pay" button or an equivalent wording. Before submitting the order, the plan, total price (including VAT), billing interval, and key features of the chosen plan are summarised in an order overview.
(2) TapRadar confirms the conclusion of the contract by sending a confirmation email and by activating the dashboard.
Pursuant to Art. 30 of Regulation (EU) 2022/2065 (Digital Services Act), operators of online marketplaces that facilitate contracts between businesses and consumers are required to obtain certain identification details from their commercial users and, where feasible, to verify their plausibility. TapRadar therefore collects, at a minimum, upon registration of business customers: company name and legal form, address, VAT ID or company register number, name and contact details of the authorised representative, and self-declaration regarding the lawfulness of the goods and services offered. You are obliged to provide this information completely and accurately and to notify us of any changes without delay. If we become aware of indications that the information provided is incorrect or misleading, we are entitled to suspend access to the dashboard pending clarification.
(3) TapRadar reserves the right to reject registrations without giving reasons, in particular where there is a justified suspicion of abusive use, incorrect information, or violations of these terms.
§ 4 Plans, prices and payment terms
(1) The monthly plan prices set out in § 2 apply, plus statutory VAT where applicable. The current prices can be found in the plan overview at www.tapradar.app/fuer-geschaefte, which is authoritative at the time of ordering.
(2) Payment processing is carried out via the payment service provider Stripe. By completing the order, you authorise TapRadar to collect the respective subscription amount at the start of each billing interval via the stored payment method.
(3) If you fall into arrears with a due payment, TapRadar is entitled, after prior reminder, to temporarily block access to the dashboard until the outstanding amount has been settled; the right to extraordinary termination for good cause remains unaffected.
(4) TapRadar is entitled to adjust the plan prices with effect for future billing intervals. Price changes will be communicated to you in text form at least 30 days before they take effect. If you do not object to the price change before it takes effect, the change is deemed accepted; in the event of an objection, you are entitled to extraordinary termination as of the date the price change takes effect, which TapRadar will separately point out in the notice.
§ 5 Contract term and termination
(1) Plan contracts are concluded for an indefinite period and automatically renew for the respective agreed billing interval, generally one month, unless terminated in due time.
(2) Monthly plans may be terminated by either party at any time, effective at the end of the current billing interval, unless a different minimum term was agreed in the order overview at the time the contract was concluded. Termination may be declared via the dashboard or by email to support@tapradar.app.
(3) The right of either party to extraordinary termination for good cause remains unaffected.
Pursuant to Art. 4 of Regulation (EU) 2019/1150 (P2B Regulation), we give reasons – a statement of facts or the circumstances leading to the decision – for any decision to restrict, suspend or terminate your access to the dashboard, and provide these to you before or at the time the measure takes effect, unless we are subject to a legal or regulatory obligation preventing this, or there is imminent danger, e.g. in the case of a serious or repeated breach of these terms or a threat to the security of the platform or third parties. In such exceptional cases, the statement of reasons is provided without undue delay after the measure takes effect.
(4) After the contractual relationship has been effectively terminated, access to the dashboard is deactivated; end-customer stamps and reviews already collected for your business may be marked as inactive in the end-customer app. The retention provisions in the privacy policy remain unaffected.
§ 6 Visibility and ranking in the Radar module
The order in which partner businesses are displayed in the Radar module of the end-customer app is determined primarily by the distance to the end customer's location, the filters they have selected (offer, voucher, reward, top-rated, 500 m radius) and categories, the recency and number of verified reviews, and additionally by the plan booked, since certain visibility and advertising features (such as featured campaigns) are available exclusively to Gold and Platinum customers. There is no paid ranking preference independent of the criteria stated above.
The plan badge shown in the Radar module identifies your booked plan to end customers. TapRadar reserves the right to adjust the ranking parameters as part of the ongoing development of the platform; material changes will be announced pursuant to § 13.
§ 7 Obligations of business customers
(1) You are obliged to keep your company and contact details complete, accurate and up to date, and to notify us of any changes without delay.
(2) You are responsible for the security of employee PIN codes. Actions carried out via an employee access assigned to you are attributed to you. You are obliged to deactivate employee PINs without delay when the respective person leaves.
(3) Advertising and campaign content uploaded via the platform, such as images, PDFs, texts and push messages, must be lawful and must not infringe any third-party rights (copyright, trademark or personality rights), fair-trading provisions of the Austrian UWG, or other statutory provisions. You indemnify TapRadar against all third-party claims arising from a breach of this obligation.
(4) The redemption of rewards displayed in the app and the fulfilment of advertised offers towards end customers is your sole responsibility as a business customer.
§ 8 Push notifications and campaigns to end customers
(1) You may send push notifications and campaigns, within the scope of your booked plan, to end customers who are already customers of your business (at least one stamp collected) or who – exclusively under the Platinum plan's proximity advertising – are near your location and have granted location sharing for this purpose.
(2) You are responsible for the content and lawfulness of these campaigns, in particular compliance with the UWG, advertising labelling requirements, and the permitted frequency under the plan overview (Gold: up to 2 campaigns/month; Platinum: up to 4 campaigns/month including push). TapRadar merely provides the technical delivery infrastructure and ensures compliance with frequency limits. For more information on the allocation of responsibility under data protection law, see the privacy policy at www.tapradar.app/datenschutz.
(3) TapRadar is entitled to spot-check individual campaign content before dispatch and to reject unlawful content or content that violates these terms.
§ 9 Reviews and prohibition of manipulated reviews
(1) Reviews may only be submitted by end customers whose visit has been verified by an actually collected stamp.
Under the fair-trading provisions of the UWG, as amended by the Omnibus Directive (Directive (EU) 2019/2161), it is unlawful to publish or commission fake reviews, to falsify genuine reviews, or to commission other businesses to falsify reviews. You are obliged, neither yourself nor through third parties – in particular not via your employee PIN accesses – to manipulate or purchase reviews of your own business, nor to incentivise customers in exchange for positive reviews. Violations entitle TapRadar to remove the affected reviews and to terminate the contract for good cause.
(2) You may report individual reviews via the dashboard as unlawful, insulting, or evidently untrue; TapRadar reviews every report and informs you and the reviewer of the outcome.
§ 10 Rights to content
(1) For the duration of the contractual relationship, TapRadar grants you a simple, non-transferable right to use the platform to the extent provided for under the contract.
(2) For content you upload, such as logos, images, texts and advertising material, you grant TapRadar a simple right, limited to the contract term, to use this content as part of the agreed services, in particular for display in the app, in the QR shop-window poster, and in push notifications. You warrant that you hold the necessary rights to the uploaded content.
(3) All rights to the TapRadar software, brand and platform itself remain with TOY GmbH or its licensors.
§ 11 Access to data
Pursuant to Art. 9 P2B Regulation, we inform you that you have access, via the dashboard, to the statistical and analytical data (basic or advanced analytics) collected under your plan regarding your own end customers, in particular regarding visit frequency, stamp and redemption data, and, under the Platinum plan, advertising-related metrics (CTR/CVR). No further access to raw personal data of individual end customers is granted; aggregated evaluation is carried out in compliance with the privacy policy.
§ 12 Internal complaint-handling and mediation
Pursuant to Art. 11 P2B Regulation, TapRadar provides you with a free internal complaint-handling system. Complaints relating to non-compliance with these terms, technical issues directly related to the provision of the service, and measures pursuant to §§ 5 and 6 may be sent to beschwerde@tapradar.app at any time. We process every complaint promptly and appropriately and inform you of the outcome in text form. Pursuant to Art. 12 P2B Regulation, we note that small businesses such as TOY GmbH may be exempt from the obligation to name specific mediators; should an amicable out-of-court settlement not be reached in an individual case, you retain unrestricted access to the ordinary courts pursuant to § 15.
§ 13 Availability and changes to the platform
(1) TapRadar strives to ensure high availability of the platform but cannot guarantee uninterrupted availability. Maintenance work, technical faults, or further development may lead to temporary restrictions.
(2) TapRadar is entitled to adjust, supplement or discontinue individual platform features as part of its ongoing development, provided the contractually owed core scope of services is not unreasonably impaired as a result. Material changes, including changes to the ranking parameters pursuant to § 6, will be announced to you in text form at least 15 days before they take effect, unless a shorter period is required for legal or security reasons.
§ 14 Liability
(1) TapRadar is liable without limitation for damages arising from injury to life, body or health, as well as for damages based on intent or gross negligence, and pursuant to the mandatory provisions of the Product Liability Act.
(2) For damages caused by slight negligence, TapRadar is only liable for breach of material contractual obligations (cardinal obligations), the fulfilment of which is essential for the proper performance of the contract in the first place and on whose observance you may regularly rely; in this case, liability is limited in amount to the damage typically foreseeable for this type of contract.
(3) Otherwise, liability for damages caused by slight negligence is excluded, to the extent legally permissible.
(4) TapRadar is not liable for the actions of your end customers, for the accuracy of reviews, or for lost revenue resulting from a restriction, suspension or termination of access under § 5 or § 6.
(5) The above limitations of liability apply to the same extent for the benefit of TapRadar's vicarious agents.
§ 15 Final provisions
(1) Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and the conflict-of-laws rules of private international law.
(2) The exclusive place of jurisdiction for all disputes arising from or in connection with this contract is the court with subject-matter jurisdiction for 2353 Guntramsdorf.
(3) Should individual provisions of these terms be or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a provision that comes closest to the economic purpose of the invalid provision.
(4) There are no side agreements. Amendments and supplements to this contract require text form, unless otherwise specified in these terms.
Sources
Official EU and Austrian sources underlying these Business Customer Terms:
- Platform-to-Business Regulation (P2B Regulation), Regulation (EU) 2019/1150: https://eur-lex.europa.eu/eli/reg/2019/1150/oj
- Digital Services Act, Regulation (EU) 2022/2065: https://eur-lex.europa.eu/eli/reg/2022/2065/oj
- Consumer Rights Directive, Directive 2011/83/EU: https://eur-lex.europa.eu/eli/dir/2011/83/oj
- Austrian Distance and Off-Premises Contracts Act (FAGG): https://www.ris.bka.gv.at/GeltendeFassung.wxe?Abfrage=Bundesnormen&Gesetzesnummer=20008847